FAQs

Gudnitz Copenhagen. SS18 Gaia Limeyellow Dress. Dress Up. Lime Dress. Dresses. Party dress. Cocktail dress. Evening wear. Dinner dress. Party dress. Designer dress. Casual dress. Summer dress. Spring dress

PAYMENT

What types of payment do you accept?

You can pay using the following methods:
Visa Dankort
VISA
MasterCard
MobilePay

You are only charged for the purchase once the product is shipped from Gudnitz Copenhagen. However, your card issuer or bank may choose to hold the amount due to avoid an overdraft. We will never withdraw a larger amount than you have approved for your order. All prices include VAT.

Is it safe?

If you pay by card, you are protected against misuse. The information you share when paying by card is encrypted (SSL). Neither Gudnitz Copenhagen nor third parties can access your card data.

ORDERS  AND DELIVERY

Can I collect my order with you?

Yes, when you checkout you can choose to “pickup in studio”. The studio is open in office hours on weekdays, but please contact contact@gudnitz.com to make a specific agreement about pickup. Please note that it is not possible to try on the purchased styles at the studio, it is only for pickup.

Does my order have a Track & Trace number?

All orders have Track & Trace. Please contact us if you need it contact@gudnitz.com.

Do you ship on Saturdays?

We ship orders from Monday to Friday.

Do you ship to Americas or Asia?

No, we only ship within the EU.

Shipping prices?

Free shipping and returns in DK. If you choose another delivery country than DK all costs and prices will change to the ones of the delivery country.

EXCHANGES AND RETURNS

I’ve received my order, but the product is damaged

Pack the product securely, and use the return label in the parcel and contact us by email contact@gudnitz.com with a message about the damage and preferably a picture of the item. When returning a damaged product, Gudnitz Copenhagen will send a new product free of charge.

How do I exchange a product?

If you wish to return one or more products, please write to us at contact@gudnitz.com and let us know the reason you are returning your item. You must return the item within two weeks of receiving it. For orders in DK, there is a pre-paid return label. Please be advised that only one return per order is pre-paid.

How do I get the refund?

Once we’ve received your return package, we will send you an email notification that we have transferred the amount of the received product. All refunds will be made to the original payment method. Please expect 2-5 working days before the refund is shown on your account. Using MasterCard, you might have a credit agreement, which means that the refund will only be shown at the next credit period. Your card issuer or bank will have more information about this. Please check your spam folder if you do not receive a confirmation email.

OTHER FAQ’s

Do you have a physical shop?

We don’t have a physical shop, we have a studio in which you can collect your order. When you checkout, you can choose to “pickup in studio”. The studio is open in office hours on weekdays, but please contact contact@gudnitz.com to make a specific agreement about pickup. Please note that it is not possible to try on the purchased styles at the studio, it is only for pickup.

How can I contact you?

You can contact us by email contact@gudnitz.com. We strive to reply to all inquiries within 24 hours.

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